How can we help?
Short answers with the exact buttons to press. If something isn’t here, email support@bujua.com.
Getting started
- Recording your first videoRecording the screen and camera, stopping, and sharing the link takes under a minute. No install needed.
- Supported browsers and devicesWhich browsers can record your screen, camera and audio, and what works on phones and Chromebooks.
- Keyboard shortcutsEvery keyboard shortcut in Bujua: the command menu, search, and play, seek, captions and full screen in the video player.
Recording
- Camera, microphone and screen permissionsFixes for “permission denied” on the camera, microphone or screen in Chrome, Edge, Firefox and on macOS.
- The floating camera bubbleA small bubble shows your face over any app during a screen recording, and controls the recording.
- Recover a recording after a crashRecordings are saved on your device while they upload. Here is how to finish uploading one after a crash or lost connection.
- Uploading or importing existing videosVideo files upload in bulk, or import from a direct file link, for example when moving from another tool.
- Trimming a video and changing the thumbnailThe start and end of a video can be cut without re-recording, and the first frame can be chosen.
Sharing and watching
- Choosing who can watch a videoVideos can be shared with anyone who has the link, only a team, or with a password. Comments and downloads can be switched on or off.
- Comments, replies and reactionsHow time-stamped comments, video replies and reactions work, for you and for people without an account.
- Understand viewer insightsWhat counts as a view and a viewer, how “watched to the end” is measured, and how to export the data.
- Transcripts, captions and summariesEvery video gets captions, a transcript, a short summary and chapters on every plan. Here is how they work.